Pizza Hut

Reviews about Pizza Hut

• 2 / 5

  By Scott Shipley
  2 star because I've been there before with a group of 8 and it went fine.
  
  Last time I went I had the worst dining experience I've had for a decade. We had three people dining, all with separate tickets and I estimate 40% of everything, including drinks, came out right. My pizza came as something I didn't order and when I told our server I got, "I thought this is what you said." They didn't immediately start making what I had ordered. The server came back after talking with the manager and offered me a deal. I could buy the pizza I didn't order for full price and they would then make my pizza and give me 25% off that one.
  
  I can hypothesize a couple of reasons for this, but I won't speculate here.
  
  I've worked food service on a number of occasions and understand a new server and how after a busy time things can get mixed up, but between every conversation we had with the server and then the manager we had to wait ~10 minutes. We asked to speak to a manager, our orders weren't right and it took ages.
  
  When she did finally come out she comped most of our meal and said I could keep the cold pizza that I didn't order. (No box came. I left it there at the end.)
  
  Also my co diner had ordered a pizza. Before the manager came I went to check on if she was coming. No one was at the counter and I saw his pizza sitting under the heat lamp. When the manager came to out table ~5 minutes later she told us it had just come out. My co diner was upset on having to wait so long, but just wanted his pizza. After the manager left it took ~10 more minutes for that pizza to reach our table!
  
  I left having paid for a salad, having gotten my Dr. Pepper comped from the tab, and a stomach full of anxiety from a stressful dining experience.
  
  In the end the manager didn't facilitate making my experience right, the staff was flighty and rude (to which I was honestly rude back to) and our server should have still been in training.
  
  Pizza Hut in Phillipsburg, KS, I'd rather not go back to ever.
  August 31, 2016